Interpretation Agency You Can Trust.

Along with all of the technological capabilities that we offer, we commit to an excellence of client service that we believe is unmatched in the interpretation industry.

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Privacy and Security

Fully encrypted with TSL/SSL Access with industry-specific standards including HIPAA and Cloud Security Alliance

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Built for Interpreters to Connect with You.

With the ICD Interpretation app anything is possible! You can manage your interpretation schedule, make on-demand, over the phone interpreting requests, join video remote interpreting requests – all through ONE app.

Our Web app/Mobile app real time communication solution means that you can manage all your language needs in one place.

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Industries

Healthcare & Medical
Legal
Education
Travel
Corporate

Professional Interpreting Services

Video Remote Interpretation (VRI)

With ICD Interpretation’s exceptional high-resolution video and audio connection, you’ll be able to see and hear the interpreter as if they were right next to you in the same room!

VRI is a great solution for many industries. From healthcare and legal to education and travel, VRI provides a unique opportunity to connect your clients and community.

Over the Phone Interpretation (OPI)

On demand OPI from ICD Interpretation allows users to connect to a qualified professional interpreter within seconds and costs significantly less than traditional onsite interpreting.

We provide a next generation cloud based, audio technology that connects your phone to a professional interpreter. We offer the best on-demand language support available today.

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American Sign Language with Video Remote Interpreting (ASL with VRI)

When in-person, on-site sign language interpreting services are not immediately available, technology now provides for an interim solution in the form of remote video interpreting services (VRI).

ICD Interpretation uses videoconferencing technology, equipment, and a high speed internet connection with sufficient bandwidth to provide the services of a qualified ASL interpreter.

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Getting started is easy.

Security is our Priority.

Field Encryption • 256-bit version of SHA encrypts database fields including email addresses, address information, phone numbers and patient personal identifiers.

Communication Encryption • All endpoints for communication are fully encrypted with TSL/SSL Access

Infrastructure • Cloud-based, highly scalable data centers in alignment with the best security practices and industry-specific standards including HIPAA and Cloud Security Alliance

Quality • ICD Interpretation is dedicated to improving communication across all languages.

Support • 24/7 support to ensure that all parties feel comfortable with the platform.

Technology • Our Smart Reconnect System automatically reconnects you to the same interpreter in case of network failure.

Support is our Passion.

Accessibility is our Pride.

Phone • Guaranteed 99.95% monthly uptime for communication services across multiple regions, with multiple fallback endpoints allowing calls that are unable to continue to seamlessly carry over to a fallback line.

Web • Real Time Communication Enables audio (OPI) and video (VRI) communication to web browsers (Chrome, Firefox, Microsoft Edge) without a need for a plug-in; Internet Explorer and Safari require a flash plug-in for use, access on mobile devices is supported by a native app

Minimum Bandwidth • 400kb/s for Audio, 1MB/s for Video.